Frequently Asked Questions

Order, Shipping, Etc.

1. How soon will my order ship?

Orders are usually shipped within 1-2 business days after placing the order. Please allow a few business days for processing purposes. Shortly after, your order will depart.

2. How do I track my order?

Once shipped, you’ll get a confirmation email with a tracking number and additional information regarding tracking your order.

3. What’s your returns policy?

We allow the return of all items within 30 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and the reason for the return. Then, we will contact you with further information about the process.

4. Is it possible to make any changes to an order I have already placed?

Alterations to an existing order can be made as long as the order is still in processing status. Please get in touch with our team via email, and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, don’t hesitate to contact us for any changes you may require.

5. What shipping options do you have?

For European countries’ orders, we offer DHL shipping.

6. Do you ship internationally?

We currently ship only to the European Union countries. However, Cyprus and Malta are not reachable destinations for the time being, and we cannot ship products there.

7. Do you sell gift cards?

We offer the option to purchase a gift card in our store. Contact us via email to learn about the different available options.

8. Can I receive a refund?

If you are unhappy with the product you’ve received, you can get a refund. Email us stating why you wish to return the item. After we evaluate the situation, we will get back to you with further details about the process.

9. When will my order arrive?

Our delivery partners set shipping times according to your chosen delivery method. Supplementary details can be found in the order confirmation email you’ve received.