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Delivery Information
As soon as you place your order, you will receive a confirmation email. After processing your payment, we will ship your items, and you will obtain further information about the estimated delivery times.
How Do I Track my Order?
When your order is ready to dispatch from our warehouse, you will acquire an email with further information regarding your order and a tracking number. You may use this number to track your parcel on our website or DHL's official website.
I Have Not Received an Order Confirmation. What Should I Do?
If you place your order on our website, but no confirmational email has reached you, take a moment to look into your spam folder. Otherwise, you could contact us promptly via email.
I Still Haven't Received My Order. What Should I Do?
Please note that the delivery times are only estimates. Due to the increased demand and the global after-pandemic guidelines, your parcel might have delays. We are deeply sorry for the inconvenience. Please get in touch with us via email if your delivery surpasses the estimated delivery time by more than two business days. We will try our best to cater to you with further information and resolve the issue.
I Received a Faulty Item/ the Wrong Product/ Item Missing. What Should I Do?
In the unfortunate event of receiving a faulty item or you spot a product in your parcel you haven't purchased, we would like to apologize in advance. According to the extent of the issue, we offer some remedies. Please consider taking some photographs of the faulty/wrong items. You are encouraged to enclose them in an email to understand the problem better and contact us to evaluate the situation.
If you purchased multiple items, there might be a chance that we split the order into several parcels. Accordingly, contact us if you receive your order and spot an item missing. Feel free to contact us via email if you have such questions or if your order has yet to arrive on time.
*Email example in case of receiving a faulty item:
Your Order Number
Item Name
Photos that show:
The fault as clearly as possible
Full-length image of the item
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