The end of a journey is the start of another one.

Returns & Exchange Policy

As a consumer, you are entitled to proceed as follows: either return an item and claim a refund or exchange it for another good. The choice is yours!

If you desire to return an item, don't hesitate to get in touch with us via email by stating your order number and the reason you want to either return or exchange it. Within a reasonable time frame of 24 hours, a member of ours will contact you with further details.

Kindly note that you have 30 days to return an item. The return window starts on the day of the delivery.

Goods must be:

unused
in the original condition
packaged as received

Remember that according to the Terms and Conditions Agreement, products that exhibit minimal surface imperfections are not eligible for return. Please write us the reason for your decision to evaluate the situation accordingly.

Shipping fees are subject to the basis of the return. If you wish to exchange a product for another due to satisfaction, shipping costs burden the customer. However, if your return is our fault, we are responsible for covering these shipping fees. It is the minute thing we can do for you.

I Still Need to Receive my Refund. What Should I Do?

If you have yet to receive a pending refund, don't worry, you will get it soon! When you ship the item back to us, there are some business days until the parcel reaches back to our warehouse. When we receive it, please allow a few days for the process to complete. We will credit the amount to the account where the purchase originated as soon as everything gets settled. If the amount still needs to be visible in your bank account, your card provider may take a couple of days to credit it. Contact us immediately if more than two weeks have passed since receiving the parcel and no refund has been issued to your bank account.

We currently ship only to the European Union countries. However, Cyprus and Malta are not reachable destinations for the time being, and we cannot ship products there.

If you are unhappy with your product, you can still get a refund. Email us stating why you wish to return the item, and after we evaluate the situation, we will respond to you to obtain further details about the process.

*Email example in case of returning an item:

Your Order Number

Item Name

Photos that show:

The fault as clearly as possible
Full-length image of the item
The Electus logo

General Warranty Information

All of the Electus Barbells come with a Lifetime Warranty. Regarding the Plates, Steel Plates have a 10-year Warranty, Vestige Plates have a 3-year Warranty, and Calibrated Olympic Plates have a 5-year Warranty. Additional Warranties cover paraphernalia, such as bronze bushings and needle bearings with an 8-year Warranty and EVA foams with a 2-year warranty. Frames and Structural Welds come with a Lifetime Warranty.

Lifetime Warranty / Specific Time Warranty

Upon arrival, products with a lifetime or specific time warranty mark will be clear from defects in material, functionality, and craft. However, kindly note that the warranty will not cover related defects in misuse or abusive treatment cases. Effective immediately, the lifetime warranty or the specific time warranty terminates.

Accordingly, remember that warranty rights are associated only with the original customer. You cannot transfer lifetime or specific time warranty rights if you re-sell your equipment.

Required maintenance does affect a product's warranty. If you repeatedly skip this process, the lifetime or specific time warranty will no longer be effective.

Disclaimer: We reserve the right to terminate any warranties for a product deemed defective due to the negligence of its owner. Such is considered avoidance of maintenance, faulty maintenance, misuse, abusive treatment such as dropping, and poor storage.

By construction, we warranty that our barbells will not bend. The same rules mentioned above apply to a potential bending of the bar. Negligence or/and misuse are the leading causes of unwanted bending. Specific examples might be the abusive dropping of the Barbell with the wrong plates and dropping on an unsuitable surface such as on a bench, spotter arms, pins, boxes, Power Racks, concrete, and poor flooring.

The warranty does not cover coatings.

Every metallic piece of Electus equipment uses the coating method of electrostatic painting. This coating method is extra resilient and protects metallic surfaces from oxidizing agents. Gradually, usage will cause the paint to wear out.

We recommend taking care of your equipment and keeping it clean regularly to prevent its wear.

Product Care Instructions

Please consider following these product care instructions if you wish to maintain your Barbell's life expectancy:

Barbell Usage

Drop the Barbell only on platforms or specific lifting surfaces with a minimum of 30mm rubber flooring.
Drop the Barbell only when loaded with Bumper plates. Please note that Steel Plates should not, in any case, be dropped and entirely unloaded bars.
Remember to use collars to protect yourself primarily and the Barbell from the plates' movement.
Avoid using the Barbell if you notice signs of damage.

Barbell Maintenance

Αt regular intervals, clean the bar shaft to remove chalk residue or other debris from the surface of your hands.
We recommend using a mild brush to clean the grip positions of the bar's shaft and a cloth for the rest of the shaft and the sleeves.
Avoid using detergents, strong-acting, high-alcohol cleaners, or similar types of cleansers.
If you wish to use a semi-liquid cleaner, consider only those suitable for metal surfaces with a neutral ph agent.
If you want to use wet wipes, consider only those that are bleach-free, alcohol-free, and ammonia-free as well.
In any case, refrain from using water or fully covering your Barbell with it. A wet barbell might impact both the lifter's safety and the Barbell's performance.
Please be extra careful if you wish to lubricate your Barbell's sleeves from the inside. Firstly, remove the inner parts using the proper tools, insert the required amount of lubricant, and carefully put the pieces together in the correct order.

Barbell Storage

Always keep your Barbells clean in a moist-free, room-temperature space.
Hang your Bars horizontally or vertically in a proper storage unit. Avoid storing the Barbell on the floor or against a wall.
Keep your Barbells from being loaded with Plates, as this might cause the bar to bend.

Please consider following these product care instructions if you wish to maintain your Plate's life expectancy:

Plate Usage

Strictly avoid dropping Steel Plates.
You may drop the Calibrated Competition Plates and the Vestige Bumper Plates, but only on the proper surface, such as a platform and a specifically designed flooring of a minimum of 30mm.
Always remember to secure the plates when loading a barbell with a collar.

Plate Maintenance

Avoid using detergents, bleach, strong-acting, high-alcohol cleaners, or similar types of cleansers.
If you wish to use a semi-liquid cleaner, consider only those suitable for Rubber/Steel surfaces with a neutral ph agent.
Wipe the plates to clean them using a soft cloth.
Strictly avoid using water to clean them.
Note that moisture from unsuited substances may impact the performance of the plates.

Plate Storage

Always keep your plates clean in a moist-free, room-temperature space.
Avoid storing them loaded on a Barbell.
We recommend holding them on a proper Storage Solution vertically or horizontally to ensure their original shape and quality.

Please consider following these product care instructions if you wish to maintain your Bench's and Power Rack's life expectancy:

Bench & Power Rack Usage

We recommend regularly inspecting structural frames and welds to ensure they have not suffered any damage and are safe to use.
If there are any abnormalities with your equipment, get in touch with us immediately, and we will consult you.

Bench & Power Rack Maintenance

Systematically inspect your equipment to ensure that bolts are adequately tightened and that equipment performs as designed.
When installing the equipment, follow the guidelines or consult us if needed. Refrain from improvising when you bolt its pieces together.
We recommend keeping your equipment clean and free from chalk residue and other debris.
Avoid using detergents, bleach, strong-acting, high-alcohol cleaners, or similar types of cleansers.
If you wish to use a semi-liquid cleaner, consider only those suitable for metal surfaces with a neutral ph agent.
If you want to use wet wipes to clean the EVA foams, consider only bleach-free, alcohol-free, and ammonia-free.
Wipe the frames only with a soft cloth.

Disclaimer

What is stated here in this section is only for informational purposes. The guidelines above suggest the proper interaction with the equipment after the purchase. They cannot foresee or cover every aspect of their usage, maintenance, and storage of your equipment. Please be careful and remember to put your safety first!

You are more than welcome to obtain your warranty service. To do so, contact us via email. Keep in mind that warranty claims should be accompanied by proof of purchase.

If there is any matter concerning you, please do not hesitate to contact us! We will carefully review your case and do our best to satisfy you.